Refund policy

Return policy

Do you accept return or exchanges?

Moissanite Items

Moissanite items have a 14 day return and/or exchange. Customer will be responsible for the return shipping cost and WILL NEED TO PURCHASE INSURANCE FOR YOUR PRODUCT THROUGH WHATEVER SHIPPING PROVIDER YOU CHOOSE TO COVER THE VALUE OF THE PRODUCT YOU ARE RETURNING OR EXCHANGING IF PRODUCT IS LOST AND YOU DID NOT PURCHASE INSURANCE THROUGH YOUR CHOSEN SHIPPING PROVIDER (UPS, USPS, FEDEX) WE WILL NOT BE RESPONSIBLE FOR THE ITEM.  Customer will incur a 20% restocking fee. Item(s) should it be returned in the same new condition as received and UNUSED.

10k / 14k Solid & Hollow Gold & Silver 

Solid & Hollow gold and Silver items. We offer a one-time exchange so you can get the correct width or length you need if request is within 14 days of receiving your order and assuming the item(s) are in the same new condition as received AND UNUSED. If the item you wish to exchange costs more than your original item, you will be charged the difference of the item you wish to exchange. If the item you wish to exchange for is less than your original item, you will receive a refund for the difference.

We have updated our policy to allow  for Solid Gold & Silver.  Returns will incur a 20% restocking fee and request is within 14 days of receiving your order and assuming the item(s) are in the same new condition as received AND UNUSED. Customer will be responsible for the return shipping cost and WILL NEED TO PURCHASE INSURANCE FOR YOUR PRODUCT THROUGH WHATEVER SHIPPING PROVIDER YOU CHOOSE TO COVER THE VALUE OF THE PRODUCT YOU ARE RETURNING OR EXCHANGING IF PRODUCT IS LOST AND YOU DID NOT PURCHASE INSURANCE THROUGH YOUR CHOSEN SHIPPING PROVIDER (UPS, USPS, FEDEX) WE WILL NOT BE RESPONSIBLE FOR THE ITEM. 

Custom Orders

All custom orders are made to order specifically for you, due to the nature of custom products, all sales are final. No returns or exchanges are allowed. ALL CUSTOM ORDERS WEATHER IT IS GRILLZ OR CUSTOM PENDANT ANYTHING CUSTOM WILL HAVE NO REFUND OR EXCHANGES NO MATTER WHAT.

 

FOR REFUND OR EXCHANGE YOU WILL NEED 

  • Proof of purchase - Order Number or Store Receipt is required
  • The item is returned in the same condition and original packaging it was received in
  • Your item must be UNUSED

Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 days of receiving the return. If you are approved, you will receive an automated email stating your order has been refunded and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ciujewelrysales@gmail.com